Service
FAQ
Q:Are you a trading company or a manufacturer?
A:We are the 22 years Manufacturer so that we can provide you high quality machines in competitive price, Welcome to visit us.
Q:Why choose HG MACHINEY?
A:Quality is our culture, with us, your cargo is safe and your money is safe.
Q:How about the spare parts?
A:We will send one year enough easy broken spare parts together with the machines,shipping together.During the warranty time,we will supply the spare parts with our cost including the delivery fees.
Q:How long time for installation?
A:According your machines order,we will send one or two engineers to your plant,it will take about 10 days to 25 days.
Q:How to install my machines when it arrives?how much the cost?
A:We will send our engineers to your factory to install the machines and train your staff how to operate the machines.Customer pay air tickets go and back,accommodation and USD180/day/person.
Q:When can I get my machine after I paid?
A:Normally production time is around 30-60days,the exactly depend on what kind of machine you order.The shipping time is based on your destination port.
Q:What’s your guarantee or the warranty of the quality if we buy your machines?
A:We offer you high quality machines with 1 year guarantee and supply life-long technical support.